Privacy Policy

Last Updated - 12/12/2025

 

1. Introduction

Sue-Ann Norris Virtual Assistant (“SAN-VA”, “we”, “our”, “us”) respects your right to privacy and is committed to protecting the personal information of clients, prospective clients, and website visitors.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using this website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

 

2. Personal Information We Collect

2.1 Information You Provide Directly

We may collect personal information when you contact us, complete forms, request services, or subscribe to our mailing list. This may include:

  • Full name
  • Email address
  • Telephone number
  • Business name
  • Billing and invoice information
  • Any information sent via email or online forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device and browser information
  • Pages viewed and time spent on the site
  • Click behaviour
  • Referring website
  • Date and time of visits

2.3 Marketing & Optional Information

  • Newsletter subscriptions
  • Preferences related to marketing communications

We only collect information necessary for legitimate business purposes.

 

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries
  • To provide Virtual Assistant services
  • To prepare quotes, proposals, and invoices
  • To process payments
  • To manage client relationships
  • To send updates, newsletters, or promotional information (only if you opt-in)
  • To improve our website and service experience
  • To comply with legal obligations

We do not sell or trade personal information.

 

4. Lawful Basis for Processing

SAN-VA processes your information based on at least one of the following POPIA-compliant grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests

You may withdraw consent at any time.

 

5. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your information, including:

  • Secure cloud platforms
  • Password-protected systems
  • Controlled access
  • Encryption where applicable
  • Antivirus and malware protection

Although we take precautions, no method of data transmission is completely secure.

 

6. Retention of Personal Information

We retain personal information only for as long as:

  • It is needed for its original purpose
  • Required by law (such as tax or accounting records)
  • Necessary for legitimate business interests

When no longer needed, information is securely deleted or de-identified.

 

7. Sharing of Personal Information

We may share information with third parties only when necessary for business purposes, such as:

  • Cloud storage providers
  • Communication and project management tools
  • Subcontractors assisting in service delivery
  • Payment processors
  • Legal or regulatory authorities (where required)

All service providers are required to comply with POPIA or equivalent data-protection standards.

We do not share personal information for unrelated marketing purposes.

 

8. Cross-Border Transfers

Some data may be stored or processed outside South Africa due to the cloud-based tools we use.
Where information is transferred internationally, we ensure:

  • The country has adequate data protection, or
  • Contractual safeguards are in place to protect your information in compliance with POPIA.

 

9. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Request details of the information we hold about you
  • Lodge a complaint with the Information Regulator

Information Regulator Contact Details:
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za

 

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

  • Improve user experience
  • Analyse website traffic
  • Track marketing performance

Cookies may collect your IP address, device data, browser type, and usage patterns.
You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

 

11. Mailing List & Marketing Communications

If you subscribe to our mailing list, we may send newsletters or promotional content.
You may unsubscribe at any time using the link provided in emails or by contacting us directly.

 

12. Third-Party Links

Our website may include links to external websites.
SAN-VA is not responsible for the content, privacy practices, or security of third-party sites.
We recommend reading their privacy policies before providing personal information.

 

13. Children’s Privacy

We do not knowingly collect personal information of individuals under 18 years of age.
If such data is identified, it will be promptly deleted.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this website with a revised “Last Updated” date.
Continued use of the website signifies acceptance of the updated terms.

 

15. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

Sue-Ann Norris – SAN-VA
Email: norris.sue66@gmail.co