Terms and Conditions
1. Scope of Services
These Terms & Conditions govern the provision of virtual assistant services by SAN-VA ("we", "us"). Services will be delivered as outlined in proposals, quotes, service descriptions, or task lists agreed in writing between the Client and us.
2. Work Turnaround Times
Turnaround times depend on complexity and workload; urgent requests may incur an additional fee.
3. Fees & Payment
Fees are charged as set out in your proposal or invoice and may be hourly, per project, or via retainer. Unless otherwise agreed, invoices are payable within 7 days of invoice date.
- Retainers: paid in advance to secure time allocation.
- Overdue invoices: work may be paused and late fees applied.
- Taxes: all prices are inclusive of applicable taxes unless stated.
3. Cancellations, Rescheduling & Refunds
Clients must provide at least 48 hours notice to cancel scheduled sessions. Retainers are generally non-refundable but can be transferred with agreement. No refunds for completed work.
4. Client Responsibilities
The Client must provide timely access to systems, accurate information, and approvals. Delays caused by the Client may extend delivery times; additional fees may apply for rework caused by late changes.
5. Confidentiality
We treat all Client information as confidential and will not disclose it except as required by law or with written permission. We apply industry-standard security practices to protect data.
6. Intellectual Property
Ownership of deliverables transfers to the Client upon full payment unless otherwise agreed. We retain ownership of underlying tools, templates, and methodologies.
7. Use of Subcontractors
We may engage trusted subcontractors to perform work on your behalf; subcontractors will be required to follow equivalent confidentiality and data security practices.
8. Limitation of Liability
To the extent permitted by law, our liability for any loss arising from this agreement will be limited to the fees paid for the specific services concerned. We are not liable for indirect, special, or consequential losses.
9. Data Protection
We comply with applicable data protection laws (e.g., POPIA, GDPR where relevant). Personal data is processed only to deliver services and communicate with the Client. See our Privacy Policy for full details.
10. Termination
Either party may terminate the agreement with written notice. The Client remains liable for all fees for completed work and reasonable costs incurred to the termination date.
11. Governing Law
This Agreement is governed by the laws of South Africa. Any disputes will be resolved in the courts of that jurisdiction.
12. Amendments
We may update these Terms & Conditions occasionally. Material changes will be communicated and the version on this page will show the updated date.
13. Contact
Questions about these Terms should be sent to norris.sue66@gmail.com
If you disagree with these terms, please contact us immediately. Continued use of our services constitutes acceptance of these terms.
